At Slabsart, our products are made specifically for you and are custom-made to order. Because these products are individually produced for each customer and cannot easily be resold, we do not accept returns or refunds based on personal preference, such as not liking the appearance, color, shape, or design of the product.
By placing an order, you acknowledge and agree that the product is custom-made specifically for you.
We take great care to package your order securely. However, if your order arrives damaged, please contact us as soon as possible.
Please contact us within 48 hours of receiving your order at info@slabsart.com and provide:
Your order number;
A clear description of the damage;
Clear photos of the damaged product;
Photos of the packaging and shipping label.
After reviewing the damage, we will work with you to find an appropriate solution. Depending on the circumstances, this may include a replacement product or another suitable solution.
If your order has not arrived after the expected delivery period, please contact us at info@slabsart.com and include your order number.
We will check the shipping status and, if necessary, contact the shipping carrier to investigate the missing package. If the package is confirmed to have been lost during shipping, we will work with you to find an appropriate solution.
Because our products are custom-made, we cannot accept returns when, for example:
You do not like the appearance of the product after receiving it;
You expected a different color or finish;
You have changed your mind;
You no longer want the product.
This does not apply if the product arrives damaged or if there is an identifiable error on our part.
Orders placed with Slabsart will only be put into production once payment has been successfully received.
We accept the payment methods displayed during checkout on www.slabsart.com. The full order amount must be paid at the time of purchase unless otherwise stated.
Because our products are custom-made, an order cannot generally be cancelled after production has started.
If a payment is unsuccessful, the order will not be put into production.
If you have been charged but have not received an order confirmation, please contact us at info@slabsart.com. Please include your order number and, if possible, the relevant payment details so we can assist you.
If you have any questions regarding your order, returns, damaged items, lost packages, or payments, please contact us:
Slabsart
Email: info@slabsart.com
Website: www.slabsart.com