Last updated: 3 October 2026
This Shipping Policy applies to all orders placed through www.slabsart.com.
All Slabsart products are custom-made and produced specifically for each customer.
We aim to ship your order within 7 days after your order has been placed and payment has been successfully received.
The 7-day processing period does not include public holidays and official holidays on which our production or shipping operations are closed.
During particularly busy periods, production may take longer. If we expect a significant delay, we will inform you where reasonably possible.
Once your order has been completed, it will be shipped to the delivery address provided during checkout.
After your order has been shipped, you may receive a shipping confirmation and tracking information, depending on the shipping method and carrier used.
Please make sure that your delivery address is correct and complete when placing your order.
The 7-day period refers to the processing and dispatch of your order, not the delivery time.
Actual delivery times depend on the shipping carrier, destination and shipping method selected at checkout.
Delivery times provided on our website are estimates unless a specific delivery date has been expressly agreed.
Orders may take longer to process around public holidays, national holidays and periods when our production or shipping operations are closed.
These days are not counted as processing days.
Although we aim to ship all orders within 7 days, delays may occasionally occur due to circumstances beyond our reasonable control, including:
Carrier delays;
Extreme weather;
Strikes or transportation disruptions;
Customs procedures;
Supplier delays;
Technical issues;
Public holidays;
Other unforeseen circumstances.
If we become aware of a significant delay, we will communicate this where reasonably possible.
This does not affect any mandatory consumer rights regarding delivery.
If your order has not arrived within the expected delivery period, please contact us at:
info@slabsart.com
Please include your order number so that we can check the shipment status and, where necessary, investigate the issue with the shipping carrier.
If a package is confirmed to have been lost during delivery, we will provide an appropriate solution in accordance with applicable law.
We carefully package our products before shipping.
If your order arrives damaged, please contact us as soon as reasonably possible at info@slabsart.com.
To help us investigate the issue, please provide:
Your order number;
Photos of the damaged product;
Photos of the packaging;
A photo of the shipping label;
A short description of the damage.
We recommend reporting visible shipping damage within 48 hours of delivery so that we can promptly investigate the matter with the carrier.
Failure to report damage within 48 hours does not, by itself, waive or limit any statutory consumer rights.
Customers are responsible for providing a correct and complete delivery address during checkout.
If an order is returned to us because an incorrect or incomplete address was provided, please contact us at info@slabsart.com.
Additional shipping costs may apply if the order needs to be shipped again, where permitted by applicable law.
If you have any questions about shipping or delivery, please contact us:
Slabsart
Email: info@slabsart.com
Website: www.slabsart.com